Most council ERP programs pass their go-live readiness checks. Training attendance is high, survey scores are green and the steering committee signs off. Yet within weeks of go-live, someone finds the spreadsheets.
In this article, I argue that shadow spreadsheets are not a training problem. They are a trust problem. When staff don’t believe what they’re told, they comply rather than commit, and the readiness data stops telling the truth. I explain why a leader’s title doesn’t earn trust, and share five practical things leaders can do before cutover to earn it.
https://itbrief.com.au/story/trust-before-technology-why-council-erp-programs-fail-before-go-live