A Better Way to Prioritise Business Initiatives
When several initiatives all look worth funding, it’s tempting to go with gut instinct. In this article, I share the structured method I use every time I need to set priorities. You define categories that reflect your organisation’s strategy and values, weight them by importance, and score each initiative against them. Then you weigh that […]
Mindset & Meaningful Growth with SP Singh | The Real Biz Life Chronicles | Episode 75
Is the thing holding your business back really your software, or is it the way you’re leading the change? I recently joined Tracy Fryer on Episode #075 of The Real Biz Life Chronicles for an honest conversation about growth, leadership and what transformation actually asks of the people going through it. I’ve spent years guiding […]
Trust Before Technology: Why Council ERP Programs Fail Before Go-Live
Most council ERP programs pass their go-live readiness checks. Training attendance is high, survey scores are green and the steering committee signs off. Yet within weeks of go-live, someone finds the spreadsheets. In this article, I argue that shadow spreadsheets are not a training problem. They are a trust problem. When staff don’t believe what […]
The Customer Experience Advantage
This practical eBook by SP Singh explores how organisations can gain a competitive edge by elevating customer experience across every touchpoint. Drawing from real-world consulting insights, it unpacks the strategies, mindset shifts, and digital tools needed to turn customer satisfaction into long-term business success.